---
title: Messaging Accounts
slug: messaging-accounts
icon: {"faIcon":"fa-solid fa-address-card"}
createdAt: 2025-06-10T06:44:31.747Z
---
Email accounts for messaging are set up under the **Administration → Messaging → Messaging accounts **menu structure.
# Creating a new configuration
As a pre-requisite for OAuth authentication, you may refer to [Office365 Modern Authentication - Email](docId\:WNiSZShYD0IsjM7DRxWpT)
When creating a new Messaging Account, you can select from templates that provide the default settings for common services.
The form below shows a completed IMAP (Inbound) account.
## Testing credentials
Once all the configuration data has been entered, press the **‘Test’** button to test the authentication. If the test was successful, you should see a popup banner at the bottom of the screen. If the test was unsuccessful, a message will be displayed outlining the response received from the server.
# Troubleshooting
Here are some troubleshooting steps you can take should any of the scenarios below occurs:
| **Scenario** | **Troubleshooting steps** |
| -------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Servicely not receiving emails | - Ensure that there is an active Messaging account for inbound emails, e.g. IMAP. Testing the Message account record’s connection and authentication should also be successful
- Ensure that the “Inbound email processing” Job is activated. It is typically located in https\://\.servicely.ai/#/Job/c0a8058967a5167a8167bf5bcef406ee |
| Servicely not sending emails, e.g. Emails in the SystemEmail table are stuck in the “Ready” status | - Ensure that there is an active Messaging account for outbound emails, e.g. SMTP. Testing the Message account record’s connection and authentication should also be successful
- Ensure that there is one outbound Messaging account record that had been marked as Default
- Ensure that the “Outbound email processing” Job is activated. It is typically located in https\://\.servicely.ai/#/Job/c0a8058967a5167a8167bf47b70d06a3 |