Change Management
Change - Minor
\[ Change - Minor # ] \[ Change - Major # ] \[ Change - Pre-approved # ] \[ Change - Emergency # ] \[ Change - Unscheduled emergency # ] \[ Change task # ]
Related incidents
\[ Related incidents #Changemanagementautomationandfunctionality-Relatedincidents ] \[ Related problems #Changemanagementautomationandfunctionality-Relatedproblems ] When an incident has been associated to a change, there are certain things that will automatically happen once a change has been completed to the related incidents. The change will automatically resolve any related incidents, as well as update the work journal and closure notes of the incidents.
Change Risk Assessments
As part of IT Changes it is often a requirement to calculate risk based on a questionnaire. To allow for this, Servicely provides the ability to create multiple risk assessments to allow you to create a set of questions, with specific weightings based on your requirements.
Change fields and their behaviour
The below are fields that come off one of the tables changes extend from, which it does not use or have on the form. Some will have some behaviours tied to them (due to existing on the Work table), but some will have nothing tied to it.