Problem management
Other fields hidden from form and un-used
The below are fields that come off one of the tables problems extend from, which it does not use or have on the form. Some will have some behaviours tied to them (due to existing on the Work table), but some will have nothing tied to it.
Related incident functionality
\[ Related incident functionality #Problemmanagementautomationandfunctionality-Relatedincidentfunctionality ] \[ Knowledge articles / alerts #Problemmanagementautomationandfunctionality-Knowledgearticles/alerts ] \[ Create related change #Problemmanagementautomationandfunctionality-Createrelatedchange ] Within a problem record it is possible to relate one or many incident to it. In doing so, this will mean that once the problem closes, the associated incidents will also close.
Problem task fields and their behaviour
The below are fields that come off one of the tables problem tasks extend from, which it does not use or have on the form. Some will have some behaviours tied to them (due to existing on the Work table), but some will have nothing tied to it.