within service management software, there is often a requirement to provide transient announcements that need to be front and centre, but do not require a knowledge article to provide extra context as a result, servicely provides an announcement capability to provide the ability to do so these announcements can be made visible to only specific audiences, whilst also ensuring that they can have a defined date, to ensure the audience only sees it as long as it requires this functionality out of the box essentially provides a specific type of record and portal component, to provide a base level capability, but you can also create your own portal components if you want to use it differently usage announcements are used out the box in combination with the portal essentially put the announcement portal component anywhere on the portal (as you would any other portal component) and when clicked on, it will provide the full context how these are set up and what is supported is defined under the creation heading the below images show how both the default portal component may look (keeping in mind you can place it where you want) and how it would look if you clicked on the example in the image creation to create an announcement, you can go to knowledge > announcements please note that you need to be an administrator to do this when you are creating an announcement, you are provided with the following fields you need to enter field name description example title this is the title that will appear on the announcement popup itself and on the portal component melbourne office fridge to be cleaned on 27th of january summary this is the summary of the announcement that will only show itself on the portal component in relation to current food standards and in line with our weekly requirements please clean the fridge publication date this is the date and time that the announcement will start to show noting if this is not entered, it will not show up 3/1/24 12 08 pm expiry date this is the date and time that the announcement will no longer show up noting that if this is not entered, it will not show up 28/1/24 12 00 pm active this is whether or not the announcement will show up on the portal component true content this is the content of the announcement in the popup noting that it is a html / wysiwg editor, so you can add images, styling and more to make it as informative as you require see screenshot above roles these are the roles someone needs to see this announcement this ensures you can make announcements only for specific roles groups these are the groups someone needs to see this announcement this ensures you can make announcements only for specific groups melbourne staff entitlement script this is a scripted field to allow you to put complex visibility logic in noting that you need to set the answer variable to true/false for it to work