Announcements

within service management software, there is often a requirement to provide transient announcements that need to be front and centre, but do not require a knowledge article to provide extra context as a result, servicely provides an announcement capability to provide the ability to do so these announcements can be made visible to only specific audiences, whilst also ensuring that they can have a defined date, to ensure the audience only sees it as long as it requires this functionality out of the box essentially provides a specific type of record and portal component, to provide a base level capability, but you can also create your own portal components if you want to use it differently usage announcements are used out the box in combination with the portal essentially put the announcement portal component anywhere on the portal (as you would any other portal component) and when clicked on, it will provide the full context how these are set up and what is supported is defined under the creation heading the below images show how both the default portal component may look (keeping in mind you can place it where you want) and how it would look if you clicked on the example in the image creation to create an announcement, you can go to knowledge > announcements please note that you need to be an administrator to do this when you are creating an announcement, you are provided with the following fields you need to enter true left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type