Microsoft Teams

Configuration Management Database - CMDB

 Servicely supports a number of authentication methods for inbound integrations.  Basic authentication is the simplest, but most insecure authentication mechanism.

Inbound Authentication for Integrations

 Servicely provides a comprehensive JSON REST API to facilitate integration and automation with external systems.  Version 1 Initial version of the API.

JSON REST API

 Scheduled to run once a day by default to get data from Azure based Microsoft Intune, this integration consumes Microsoft Graph API to retrieve selected managed devices data, detected applications and the installation data of those detected applications on the managed devices.  The following are the CMDB data that will be populated from your Microsoft Intune by default Reference to Intune Managed Devices deviceType options https //learn.

Microsoft Intune CMDB Integration

 From the Node-RED website https //nodered. org/ Node-RED is an Open Source project originally developed by IBM to provide a simple, visual, low code development tool for wiring together hardware devices, APIs and other online services.

Node-RED

 Servicely can securely manage and store multiple types of outbound API tokens for you The Scripting API has comprehensive support for manipulating outbound messages.  This allows you to implement any form of custom authentication you require.

Outbound Authentication for Integrations

 Servicely provides a comprehensive API for performing outbound HTTP communications from the Scripting Environment.  There are four classes that make up the support for outbound HTTP requests HTTP, GetRequest, HttpRequestWithBody and HttpResponse.

Outbound HTTP Requests (Scripted)

 System controllers allow complete control over inbound integrations.  System controllers allow you to script any logic, and return any type of data back to the caller.

System Controllers

 Servicely provides support for both inbound and outbound Webhooks.  Outbound Webhooks can be configured to fire on application events.

Webhooks

Workflow

Foundation Data & Integrations

Out of the Box - Available without modifications from a fresh install of Servicely

OOTB

CMDB

Microsoft Teams Group Chat Setup

Servicely Docs

Servicely product documentation including out-of-box configuration

Business Applications Overview

What is Enterprise Interactions?

Interaction fields and their behaviour

Additional security and restrictions

Interaction specific roles

Enterprise Interactions

HR Case Fields and their behaviour

HR Case Management - Workflow

Other fields hidden from form and un-used

HR Case automation and functionality

HR Permissions & Roles

Human Resources

What is IT Service Management?

ITSM Processes

ITSM Roles

IT Service Management

Business Applications

Catalog Categories

Catalog Items

Questions

Reference Filter

Catalog

SOFI - Service Agent Assistant

AI Prompt - Single shot LLM Classification/Prompting

Intelligent Routing

Intelligent Automation

Kanban

Announcements

Knowledge base fields and their behaviour

Knowledge fields and their behaviour

Approval within Knowledge

Knowledge Table Schema

Knowledge specific roles

Knowledge Management

Reports

Dashboards

Scheduled reports

Template Reports

Reports and Dashboards

Survey

Templates

Servicely Capability

Application Properties

What is an Application?

Miscellaneous Application Properties

Application Administration

Change Sets

Data Import & Transformation

Conversation Application (Beta)

Email processing and management

Messaging & Notifications

IP Filtering

Reverse Proxy

Networking

Authentication & Authorization

Permissions & Security

Reference Qualifiers

Aggregation API

DateTime API

Job API

Journal API

Dialog API

Logger API

Money API (BigDecimal)

Provisioning Scripts

Script Libraries

Table API (Client)

Table API (Server)

Trigger

UI Event

User Object (Client and Server)

Running Server Scripts

Workflow API

Other API / Javascript Scripts

TableChecks

Scripting

System fields and their behaviour

System Event Definition

Timezone Management

User Impersonation

Two Factor Authentication (2FA)

Single Sign-on - SAML 2.0

User and Group Provisioning

User access and provisioning

Servicely Administration

Aspects & Views

Branding

Checklist Templates

Choices & Choice Lists

Classifications

Custom Related Lists

Form Layouts

Full Text Search

List Layouts

Localisation

Platform Password reset

Query Functions

Record Generation

Reclassification Field Map

Reminder Generation

System Table Cleanup

Schedule

Service Level Management (SLM)

Servicely Configuration

Microsoft Teams Notification Setup

Adding a new CMDB Class/Table

CMDB Permissions & Roles

GET Request - Retrieving records

DELETE request - Deleting records

PATCH Request - Updating existing records

POST Request - Creating new records

PUT Request - Replacing content of existing records

Node-RED Authentication

Managed - OAuth2

Managed - HMAC Body (Servicely compatible)

Managed - Bearer token

Managed - Basic Authentication

Creating a new Catalog Item

Upgrade FAQs & Best Practice

Guides

Foundation Data & Integrations

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