Dashboard

the dialog manager dashboard provides analytics on the performance of the sofi virtual agent 1823 the dashboard enables administrators to review the performance of the natural language model model by reviewing the chat logs generated by users interacting with the sofi virtual agent 1686 chat log the chat log show the following information utterance the initial utterance that the user entered response the initial response from sofi intent match the highest scored entry point user the name of the user that entered the utterance score the matching score provided by the nlu model match if the utterance successfully matched a entry point ie had a score above the minimum threshold (80% by default) a string based filter can be set (top right of chat log list) to filter the list of utterances the chat logs only show the initial utterance that the user entered it does not list the entire conversation this information can be requested by submitting a request to servicely support 📘chat logs there are various gauges (filter controls) that control the filter that is applied to the chat log by selecting these filter controls, you create filter that is visualised by the filter breadcrumb on the top left of the dashboard to reset the filter, click the reset filter (section of the breadcrumb) 676 dashboard filter breadcrumb word cloud a word cloud highlighting the terms most frequently used keywords from utterances threshold percentage of utterances above or below the configured threshold intent cloud a word cloud highlighting the intents most frequently matched user cloud a word cloud highlighting the most active users date range located on the top right of the dashboard is a drop down list that provides various options to filter results based on date range in addition to the chat log there are a number of other gauges that provide insights into the performance and usage of the virtual agent term breakout a pie chart showing the relative frequency of words used in utterances chat interactions/period the number of chat conversations initiated per period intent breakout a pie chart showing the relative frequency of matched intents / entry points user breakout a pie chart showing the relative usage by user unique users/period the number of unique users initiating chats per period updated about 5 years ago