the email address override capability can be used when processing inbound and outbound email notifications common use cases where this functionality is used for avoid sending emails to specific addresses for example, a noreply address prevent certain email addresses from being able to create servicely records for example, a number of repeat tickets are being created from what can be considered a spam email address to address these, servicely has an “email address override” feature, which allows you to enable / disable emails in and out of the system (or allow them) on a per email basis this capability can work in conjunction with other inbound email processing capabilities available on the platform where servicely can check an email for certain conditions (or inclusions) and determine how to process the inbound emails refer to the email is auto reply parameter to access this functionality, you will need to be on version 1 10 or above accessing override configurations to access and add an email address override, you will require the administrator role this then can be access with the left menu by administration > messaging > email address overrides configuring email address overrides the screenshot below provides an example of an email address that is considered as spam and therefore no servicely ticket will be created from the point this is marked as active email address override fields have the following configuration options please note only configurations that are marked as active will be processed by servicely any inactive configurations are ignored field type notes / description example email address string this is the email address that this is being run for noting that only 1 email address can be put in this field no reply\@support provider com active boolean whether or not this rule should be run or not yes inbound processing disabled boolean whether or not any inbound message records should run for this if this is yes, no inbound message record will process for this email, regardless of the type of email no auto reply choice always an auto reply never an auto reply no overrides this works in tandem with the email is auto reply option in inbound message records by flagging it one or the other, it will determines if it is processed and / or any emails from this address is flagged as an auto reply never an auto reply outbound processing disabled boolean this determines if this address should receive any emails this means regardless of a recipient on an outbound notification, no emails will be sent to this email this can be helpful in situations where you may want to process the email to create a ticket, but not send a reply back yes