Email Address Override

this feature allows you to enable / disable emails in and out of the system (or allow them) on a per email address basis common use cases where this functionality is used for avoid sending emails to specific addresses for example, a noreply address prevent certain email addresses from being able to create servicely records for example, a number of repeat tickets are being created from what can be considered a spam email address certain email addresses sends emails with headers that matches servicely's "auto reply" rules servicely does not process auto replies but an override can be configured to ignore those rules for the specified email addresses this capability can work in conjunction with other inbound email processing capabilities available on the platform where servicely can check an email for certain conditions (or inclusions) and determine how to process the inbound emails accessing override configurations to access and add an email address override, you will require the administrator role this then can be access with the left menu by administration > messaging > email address overrides configuring email address overrides the screenshot below provides an example of a configuration put in place to ignore all inbound processesing from a certain email address (including creating new tickets) in this example, this was done because the email address was found to be sending out spam emails to servicely email address override fields have the following configuration options please note only configurations that are marked as active will be processed by servicely any inactive configurations are ignored true 0,170 unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type