HR Permissions & Roles

hr specific roles role name description hr agent this is the base role provided to any agents in the system for the hr application any specific functionality to any specific hr tables should be created separately hr manager this role provides an expanded set of privileges for the hr application and associated tables hr administrator this is the highest privileged role for the hr application and associated tables and provides the ability to edit properties and delete records how hr application security works the itsm application in sevricely covers a range of different tables and processes and as a result of this, the number of permissions and complexity differs for each of the processes some processes are focused on helping self service users, whilst others are very specific tasks and the permissions reflect as much hr work note that hr work is more of a table used for reporting, as opposed to process therefore its child tables will normally do the restricted, as opposed to the table itself true 126 unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type hr case true unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type hr case task true unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type recommended role allocation before allocating roles, remember to see what roles already include what roles automatically, as to not double up when managing the various hr processes, there are essentially four main "personas" that align with this process therefore this section details the four main personas and what makes sense for their role allocation naturally, this is the lowest level of security for each and can be changed, but these are what we recommend hr manager description this is the user who is in charge of the whole hr department in the long run it is up to them what classifications and processes are followed within the organisation and have the last say however, due to the size of their hr department, they are often the ones who need to review knowledge articles, change classifications and are allowed to see any case in the system roles recommended knowledge manager knowledge editor hr administrator hr manager hr agent application administrator platform selfservice platform agent note it is recommended they are also made the approver and manager of the knowledge base to ensure articles are approved when required and so they have special capabilities to expedite the workflow for the it specific knowledge bases hr restricted access users description these are the hr users that often have security over and above of the normal hr user they are also often the ones that need specific access to specific hr cases roles recommended knowledge editor platform selfservice platform agent hr manager hr agent hr case worker description these are the individuals who work day in and day out on hr related matters roles recommended knowledge editor platform agent platform selfservice hr agent any other user in the organisation description these are the users who are not a part of the hr team they are a part of the organisation, but need to be able to raise hr cases, as well as view their own hr cases roles recommended platform selfservice