Incident

 Within an Incident, when a requestor has been set and a requested for has not been set, the requestor will copy over to the requested for automatically.  In addition to this, every time a requested for has been set it will automatically populate the location, phone and email address of that user into the appropriate fields.

Automatically setting requested for and contact details

 The below are fields that come off one of the tables incident \ extend from, which it does not use or have on the form.  Some will have some behaviours tied to them (due to existing on the Work table), but some will have nothing tied to it.

Incident fields and their behaviour

ITSM Request fields and their behaviour

Incident management

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Incident management

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