sofi can provide service agents with suggested actions to customers and other agents that may accelerate the logging and resolution of calls leveraging intelligent actions docid\ sw2j4odbsl7glesume4n8 , sofi can suggest (or automatically invoke) the necessary actions required to diagnose, progress or resolve an inbound work record, including invoking third party integrations as required for more information on intelligent actions, see the below page intelligent actions docid\ sw2j4odbsl7glesume4n8