ITSM Request

 Within an ITSM request, when a requestor has been set and a requested for has not been set, the requestor will copy over to the requested for automatically.  In addition to this, every time a requested for has been set it will automatically populate the location, phone and email address of that user into the appropriate fields.

Automatically setting requested for and contact details

 The below are fields that come off one of the tables ITSM request \ extend from, which it does not use or have on the form.  Some will have some behaviours tied to them (due to existing on the Work table), but some will have nothing tied to it.

ITSM Request fields and their behaviour

ITSM Request management

Out of the Box - Available without modifications from a fresh install of Servicely

OOTB

CMDB

Servicely Docs

Servicely product documentation including out-of-box configuration

What is IT Service Management?

Ticket management

Incident management

Problem management

Change Management

ITSM Processes

ITSM Roles

IT Service Management

Business Applications Overview

What is Enterprise Interactions?

Interaction fields and their behaviour

Additional security and restrictions

Interaction specific roles

Enterprise Interactions

HR Case Fields and their behaviour

HR Case Management - Workflow

Other fields hidden from form and un-used

HR Case automation and functionality

HR Permissions & Roles

Human Resources

Business Applications

Bundles

Question sets

Catalog Categories

Catalog Items

Questions

Reference Filter

Catalog

SOFI - Service Agent Assistant

AI Prompt - Single shot LLM Classification/Prompting

Intelligent Routing

Intelligent Automation

Kanban

Announcements

Knowledge base fields and their behaviour

Knowledge fields and their behaviour

Approval within Knowledge

Knowledge Table Schema

Knowledge specific roles

Knowledge Management

Reports

Dashboards

Scheduled reports

Template Reports

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Survey

Enhanced Template

Templates

Time Cards

Servicely Capability

Instance Cloning

Application Properties

What is an Application?

Miscellaneous Application Properties

Application Administration

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Data Import & Transformation

Conversation Application (Beta)

Email processing and management

Messaging & Notifications

IP Filtering

Reverse Proxy

Networking

Authentication & Authorization

Permissions & Security

Reference Qualifiers

Aggregation API

DateTime API

Job API

Journal API

Logger API

Money API (BigDecimal)

Provisioning Scripts

Script Libraries

Table API (Client)

Table API (Server)

Trigger

UI Event

User Object (Client and Server)

Running Server Scripts

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Scripting

System fields and their behaviour

System Event Definition

Timezone Management

User Impersonation

Two Factor Authentication (2FA)

Single Sign-on - SAML 2.0

User and Group Provisioning

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Servicely Administration

Aspects & Views

Branding

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Platform Password reset

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Servicely Configuration

Microsoft Teams Notification Setup

Microsoft Teams Group Chat Setup

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Microsoft Teams

Adding a new CMDB Class/Table

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Configuration Management Database - CMDB

Inbound Authentication for Integrations

Power BI Integration

GET Request - Retrieving records

DELETE request - Deleting records

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JSON REST API

Microsoft Intune CMDB Integration

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Version 1.10.0

Version 1.7.0

Version 1.8.0

Version 1.9.0

Release Notes