email accounts for messaging are set up under the administration → messaging → messaging accounts menu structure creating a new configuration as a pre requisite for oauth authentication, you may refer to office365 modern authentication email docid\ qomvg488ccgfjwnwrfgpp when creating a new messaging account, you can select from templates that provide the default settings for common services the form below shows a completed imap (inbound) account testing credentials once all the configuration data has been entered, press the ‘test’ button to test the authentication if the test was successful, you should see a popup banner at the bottom of the screen if the test was unsuccessful, a message will be displayed outlining the response received from the server troubleshooting here are some troubleshooting steps you can take should any of the scenarios below occurs scenario troubleshooting steps servicely not receiving emails ensure that there is an active messaging account for inbound emails, e g imap testing the message account record’s connection and authentication should also be successful ensure that the “inbound email processing” job is activated it is typically located in https //\<instancename> servicely ai/#/job/c0a8058967a5167a8167bf5bcef406ee servicely not sending emails, e g emails in the systememail table are stuck in the “ready” status ensure that there is an active messaging account for outbound emails, e g smtp testing the message account record’s connection and authentication should also be successful ensure that there is one outbound messaging account record that had been marked as default ensure that the “outbound email processing” job is activated it is typically located in https //\<instancename> servicely ai/#/job/c0a8058967a5167a8167bf47b70d06a3