Ticket management

Ticket

Automatically setting requested for and contact details

\[ Automatically setting requested for and contact details # ] \[ SLA Status # ] \[ Major ticket process # ] \[ Relating other tickets # ] \[ Create standard knowledge article # ] \[ Create related change # ] \[ Create related problem # ] \[ Auto-closure on resolution # ] Within a Ticket, when a requestor has been set and a requested for has not been set, the requestor will copy over to the requested for automatically. In addition to this, every time a requested for has been set it will automatically populate the location, phone and email address of that user into the appropriate fields.