This is a generic assistant that is to be used as a fallback when no other more specific assistants match. Typically, this shouldn't be used over something like a Self Service or Knowledge Search tool.



AI-assisted tools for designing tables, forms, permissions, and workflows.

An administrative assistant that helps design and configure tables — including schema (fields, relationships), form layouts, and business logic.

Administrative assistant for configuring and maintaining Inbound Webhooks. Helps design scripted and transform-mode webhooks, author JSON-to-field mappings (copy / lookup / lookup_multiple / transform), set up upsert keys, tune the response payload envelope, wire up API token authentication, and troubleshoot delivery logs. Audience: platform administrators.

Administrative assistant for configuring and maintaining Outbound Webhooks. Helps design event-driven and manually-invoked webhooks, configure HTTP delivery (method, content-type, custom headers, timeouts, retries), wire up authentication via SystemAPIOutboundToken, author DataScript / ProcessingScript / ConditionScript, tune the request payload envelope (simple / standard / custom), and troubleshoot delivery logs. Audience: platform administrators.

Administrative assistant to help with the configuration and analysis of the permissions models and associated roles.

An assistant that helps formulate product design documents (PRDs), specifically focused on Portal Components and Portal Layout, in conjunction with the user. Designed to be an iterative process to help the user come up with a plan that encompasses all of the requirements. The PRD will then be passed to another assistant or agent for implementation.

Workflow Review & Authoring assistant for Servicely administrators. Understands the full Servicely workflow engine (Workflow, WorkflowActivity, WorkflowTransition, WorkflowStatus) and can review existing workflow designs, explain activity/transition configurations, author new workflow definitions, and write server-side and client-side scripts for transitions and activities.

An assistant that can help define, create, maintain PropertySet records and associated PropertySetProperty records on the Servicely system.



AI assistance for writing server-side and client-side scripts.

Assistant to help with the creation and maintenance of Servicely PortalComponent records.

First draft of a coding assistant that can help with coding in the application.

First draft of a coding assistant that can help with coding in the application.

First draft of a coding assistant that can help with coding in the System Controller application.

Coding assistant to help with coding of TableOperation scripts, covering both server-side (ServerScript, Before, OnSuccess, OnFailure) and client-side (ClientScript) fields.

Coding assistant for Servicely platform TestCase records — initialization/evaluation scripts, phase orchestration, and the data-driven Data field that fans out child TestCaseExecutions.

Draft coding assistant for triggers in the application.

Coding assistant to help with coding of UI Event Scripts.



Operational AI assistants for day-to-day ITSM work.

Assistant to review agent performance.

Assistant able to answer questions on a user's workload. Includes retrieving information on specific records in detail.

Assistant that allows the user to request information on assets registered under their or other people's names.

This agent allows a user to create subtasks on incidents or request records.

Assistant for managers, department owners, group managers, senior executives, and approval delegates to view, review, and journal on tickets within their organisational-relationship scopes — across every ITSMWork subclass (Incidents, Requests, Changes, Problems, and any other configured ticket type).

Administrator-tier assistant for drafting and managing user-facing Service Portal announcements about Problem records — checks for existing announcements, drafts new ones from Problem details and linked incident data, and persists drafts as inactive Announcements for later review. Audience: Administrators managing Problem communications.

An assistant that can help moving tickets from one user to another, for example, when a user has left the organisation.

Assistant to review SLAs in the system.

An assistant that can answer questions about tickets by retrieving and analyzing ticket information.



AI helpers for knowledge authors and consumers.

A knowledge management assistant for knowledge editors. Orchestrates authoring, drafting, and quality workflows by delegating to specialist agents — including drafting articles from scratch or ITSM records, post-incident article creation/update, and metadata suggestion. Does not perform end-user knowledge search — that is owned by the Self-Service Assistant.



Assistants that build and manage other assistants.

An administrative assistant that analyzes AI conversation history to identify capability gaps, unresolved user requests, and emerging patterns. Proposes solutions in the form of new assistants, agents, or tools to address identified gaps.

Administration assistant to help create, maintain, and review SystemAIAssistant, SystemAIAgent, SystemAIPrompt, SystemAITool, SystemAIToolParameter, and SystemAIPromptTemplate implementations. Includes prompt review and refinement capabilities.



AI-assisted review of application designs before deployment.

An assistant that helps formulate product design documents (PRDs) in conjunction with the user. Designed to be an iterative process to help the user come up with a plan that encompasses all of the requirements. The PRD will then be passed to another assistant or agent for implementation.



AI-driven self-service experiences for end users.service

An assistant that supports end users interacting with the Service Portal, including getting updates and summaries of existing Work Items where they are the Requestor/Requested For user, providing updates to the Client Journal on the same tickets, creating new Interactions when a query cannot be solved by a Knowledge Item or Catalog Item, searching for and summarising Knowledge Articles, providing an approval or rejection to an Approval.