Servicely's Knowledge Assistant leverages the power of AI to accelerate content creation, surface information from across your knowledge landscape, and guide ITSM Professionals through creating and managing world-class documentation; directly in Servicely.

Using the Knowledge Assistant, users can query SOFI for information hosted within Sharepoint to bring all of your Knowledge directly to users via the Service Portal, and Agent Views.

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Knowledge Assistant understands your data, processes, and expectations; and takes all of this into account to generate Knowledge Articles automatically from Incidents, Requests, Problems and Changes.

Knowledge Assistant can create internal guides, customer-facing documentation, FAQs and SOPs, all from existing data within your Servicely instance; turning your data into knowledge automatically.

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SOFI sits next to your ITSM agents when they support your users; and using the Knowledge Assistant, she can automatically generate Post-Incident Reviews for your team with their actions, steps taken, communications performed, and even SLA adherence - creating a single-page summary of works completed.

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Knowledge Assistant supports your Problem Management processes by drafting and publishing Announcements directly to the Service Portal for known Problems, ensuring stakeholders are effectively engaged, incoming calls are reduced, and customers are informed of ongoing issues.

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Knowledge Assistant gives SOFI access directly to the content within your files in Knowledge Bases. Using advanced AI techniques, Knowledge Assistant parses PDF files for relevant information - removing the need to translate complex files into Knowledge Articles.

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