Outbound Email Notification
Configure Outbound Email Notification
Outbound email notifications provide the ability to send HTML emails to users based on a condition when a record is updated or created. Outbound notifications can be sent conditionally and can provide content that can have scripted logic and field content.
Activating email auto replies for closed tickets
By default and also a typical configuration, the Incident management and ITSM Request management processes do not allow updates to Closed records. This includes updates from inbound emails, where the default behaviour is not to add the email contents into the already Closed records.
Notification Override
For development or testing purposes, you are able to direct all Servicely outbound email notifications (emails Servicely is sending out) into a single email address (override email address). This allows you to create or generate test records with real person (real email addresses) as Requestors, Assignees, etc but without them notified as the emails intended for them will be sent to the nominated override email address instead.