this page provides information on new and additional features as well as fixes for existing products read on to learn more about the release and be prepared for your servicely environment’s upgrade release date late 2022/early 2023 upgrade considerations although we strive to avoid manual changes post upgrades, there may be some things to consider the following are applicable for this release due to changes with related lists, the visibility of the “new” and “add/remove” button of a related list, is now determined by the permissions applied to the related list and the permissions applied to the target table of the related list the renderer properties of a related list is still used, but only to determine whether or not to completely hide the buttons you will need to review the existing renderer properties of the related lists you currently use to change the renderer properties, go to form layout configuration and on there, hover over the related list you want to update, and click on the gear icon the following are the available renderer properties “enablecreatebutton” true or false when set true, the “new” button on the related list will show only if the user has permission to write on the related list and also permission to create new record on the target table when set false, the “new” button on the related list will not show usage you typically will want this for subtask lists or situations where the record you are making is “new” and not pre existing so for subtasks you would want it, for affected ci’s, most likely not this will make a new related record “enablequickentrybutton” true or false when set true, the “add/remove” button on the related list will show only if the user has permission to write on the related list and also permission to update records on the target table when set false, the “add/remove” button on the related list will not show usage you typically want this on lists where you you want to add relationship to an existing request record, rather than making a new record so for relationships with cis you would want it but for subtasks, you would not base platform enhancements images can now be copied and pasted to html fields directly (an example is the client and work journal fields on work extended tables) font faces and sizes used across the servicely ui are now standardised reminder generator now have an option for a delay start to its first run this is independent of the “duration between reminders” parameter for example, the reminder can start 2 days after the initial notification but the duration between reminders can be 1 day apart to each other reminder generator updated to work with the latest improvements to the platform’s notification and automated scheduling scheduler can now be set to run every x days this addresses the need to be able to run jobs such as every 10 days or every 14 days, etc total time worked will be automatically rolled up to the work table based on work cards user session management tweaks and improvements portal page styling improvements involving the portal’s hero image and having multiple portal pages inbound messages can now do some checking for auto generated emails this can be done via adding answer = !email is auto reply; in the condition note that there are some circumstances that will still process (if it is not standard), but does cater for numerous standard auto reply situations the email engine will automatically stop auto replies from processing outbound notifications however, by default it will show up in the place where the reply would normally be seen, but with a link to the email record introduction of a last login time on the user record ability to group data in lists to multiple levels ability to hide and show the dashboard edit buttons inclusion of an out of the box table and widget for announcements inclusion of the ability to pick a specific field for sla definitions as the start date/time disabled “custom” right click on journal fields context menu (so using browser spell check doesn’t require a control + right click) ability to scroll down on the dashboard list ability to scroll down on the template list inclusion of order in dashboards to allow you to order the more important ones up on the dashboard list fixes “new” button on related list will not show for users that do not have permissions to create records on the table referenced by the related list inbound message can have access to the user object allowing for access for all user object related functions to check for the user’s role various fixes, performance and stability improvements on the platform for forms and related lists tweaks to the send individually flag for outbound notifications to work more correctly in the context of the email log inbound messages can now process users that have user account with no username but valid email address imports with blank column headers will no longer error out (it is still not recommended however) stability improvements with inbound email processing transform type of a transform map’s field mapping will not hide “source field” field several portal / dashboard backend fixes for specific situations (such as dashboards loading when the user who created it is not accessible) fixes/tweaks to the servicely infrastructure itsm enhancements an incident will be marked as requiring a review whenever there is an update coming in from the incident’s requested for user via email the incident’s number on a list view will have a default blue coloured dot next to it (note that the inbound message will have to be changed for it to set it) an itsm request will be marked as requiring a review whenever there is an update coming in from the itsm request’s requested for user via email the itsm request’s number on a list view will have a default blue coloured dot next to it (note that the inbound message will have to be changed for it to set it) inclusion of approval popup (to allow people to give a reason why a record was approved) fixes some background fixes with forward schedule of change regarding the lookup of records service catalog enhancements the service catalog homepage is now configurable on what it shows by default, whether showing only all catalog categories or also all catalog items inclusion of the option to make checkboxes (boolean) inline with label fixes fixes to performance of boolean questions on catalog items fixes with the display value of catalog questions when pre conditions are triggered other miscellaneous performance and bug fixes