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SOFI - Service Agent Assistant
What is SOFI Service Agent Assistant?
0 min
sofi service agent assistant (saa) consists of four functional modules intelligent prediction, intelligent search, intelligent response and expert assist at the core of sofi service agent assistant is a prediction engine that leverages historical data using machine learning and cognitive search technologies to make predictions and recommendations (by service agents and through automation) on the best way to the capture, manage, and resolve incoming calls