Work Tracker

overview this application is for your use to track work in the form of build or configuration changes on a platform like servicely or other software platforms / systems the purpose of work being tracked, can be to fix a defect or configure an enhancement or track a feature request, internally this replaces manual process in tracking defects and enhancements, in emails and spreadsheet, during servicely implementation project and beyond architecture features role based access control role name description work tracker agent full create, read and write to all work tracker records work tracker user can create work tracker, see all work tracker records, update the ones user raised product request tracks defect / enhancement / product request, from its submission to its deployment readiness leverages best practices in itsm by linking to cmdb where the application or platform that the work done is for, is a ci linking to itsm change management process for production / live environment deployment purposes leverages common platform features of approval, classification, assignment and time tracking pre loaded configuration "servicely" as a ci for immediate use to track work done for your servicely implementation default workflow set of classification options relevant to servicely, but generic enough for you to tweak and add to, to make it application or platform agnostic as needed kanban view, aligned to the status of the records calendar view, displaying the records based on their planned start and end dates dashboard with 360 view of the in flight records as well as the assigned work for the user technical considerations ai assistants name description tools work tracker assistant this assistant reviews and provides comprehensive analysis on a worktracker record (worktracker) get record details by number (worktracker) update work journal application properties property name property value description worktracker auto closure enabled true this property is used to flag whether or not the auto closure (completed > closed) is active for work tracker worktracker auto closure days 5 the number of days that a work tracker goes from completed > closed automatically jobs job name description work tracker autoclosure for completed work trackers activate if you want auto closure for completed work trackers it runs every day and it is expected that this record would not be updated, but the associated properties are worktracker auto closure enabled enables / disables auto closure functionality worktracker auto closure days the number of days (elapsed) that a record needs to be resolved before closing