Work Tracker
Overview
This application is for your use to track work in the form of build or configuration changes on a platform like Servicely or other software platforms / systems. The purpose of work being tracked, can be to:
- Fix a defect OR
- Configure an enhancement OR
- Track a feature request, internally
This replaces manual process in tracking defects and enhancements, in emails and spreadsheet, during Servicely implementation project and beyond.
Architecture
Features
Role based access control
Role name | Description | |
|---|---|---|
work_tracker_agent | Full create, read and write to all Work tracker records | |
work_tracker_user | Can create work tracker, see all work tracker records, update the ones user raised | |
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Product request
- Tracks defect / enhancement / product request, from its submission to its deployment readiness
- Leverages best practices in ITSM by:
- Linking to CMDB where the application or platform that the work done is for, is a CI
- Linking to ITSM Change management process for production / live environment deployment purposes
- Leverages common platform features of Approval, Classification, Assignment and Time tracking
Pre-loaded configuration
- "Servicely" as a CI for immediate use to track work done for your Servicely implementation
- Default Workflow
- Set of Classification options relevant to Servicely, but generic enough for you to tweak and add to, to make it application or platform agnostic as needed
- Kanban view, aligned to the status of the records
- Calendar view, displaying the records based on their planned start and end dates
- Dashboard with 360 view of the in flight records as well as the assigned work for the user
Technical considerations
AI Assistants
Name | Description | Tools |
|---|---|---|
Work Tracker Assistant | This assistant reviews and provides comprehensive analysis on a WorkTracker record. | (WorkTracker) Get Record Details by Number (WorkTracker) Update Work Journal |
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Application properties
Property name | Property value | Description |
|---|---|---|
worktracker.auto_closure.enabled | true | This property is used to flag whether or not the auto-closure (completed -> closed) is active for work tracker |
worktracker.auto_closure.days | 5 | The number of days that a work tracker goes from completed -> closed automatically |
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Jobs
Job name | Description | |
|---|---|---|
Work tracker - Autoclosure for completed work trackers | Activate if you want auto closure for completed work trackers. It runs every day and it is expected that this record would not be updated, but the associated properties are:
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