Microsoft Teams
SOFI on Microsoft Teams
SOFI can be connected to your Microsoft Teams tenant so that you and your colleagues can chat with SOFI on a Teams channel instead of on the Servicely Portal. This means that all of the existing conversation flows a user could use in the Self Service Portal (Password Reset, etc.
Microsoft Teams Notification Setup
Teams Notifications allows a Teams bot to send outbound notifications directly to a user via Microsoft Teams. It also handles responses, allowing rapid notification and responses from end users.
Microsoft Teams Group Chat Setup
You can create an MS Teams group chat from a Servicely ticket and export that group chat’s history back onto the Servicely ticket. You will need to configure a Table operation that runs the required client side function to go to MS Teams and create a group chat.
Permissions
This page list the permission required to operate Teams within Servicely Microsoft Graph → Application Permissions → Chat. Create Microsoft Graph → Application Permissions → Chat.