Reference Filter

a reference filter is a reusable configuration that filters the available records shown on a service catalog reference or multi reference type question (for more information on service catalog and questions, please refer to catalog item) as an example, if you need to restrict the available options on a service catalog question referencing the location table to only locations in a certain country, you will need to configure a reference filter for the location table that has that restriction and then have the relevant catalog question(s) have it populated for equivalent functionality for regular forms like incident, cmdb, etc, please refer to the docid\ qmqk0uzxcbsr2te3vyo2q article creating a reference filter to create, navigate to application > field > reference filters and populate the following true unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type linking a service catalog question to a reference filter once a reference filter is configured, it can then be used on one or more service catalog question(s) that is referencing the table that the reference filter is for e g if your reference filter is for the location table, then the filter can be applied on catalog questions of type reference, that references the location table to do that navigate to the catalog question record you want to configure to be filtered on the “reference filter” question, pick the reference filter you had just configured and save your changes below shows a sample screenshot of how it looks like on the catalog question configuration form